Grievance Redressal
Last updated: 23 September 2026
Our Commitment
Maxemo Capital Services Pvt. Ltd. (operating the PocketBuddy platform) is committed to providing fair and transparent service. This Grievance Redressal Mechanism is established in line with the Reserve Bank of India’s guidelines for NBFCs. If you are not satisfied with our services, you may escalate your concern through the levels below.
1.Level 1, Customer Support
Raise your complaint with our customer support team. We aim to acknowledge complaints within 48 hours and resolve them within 7 working days.
Phone: +91 9999999999
2.Level 2, Grievance Redressal Officer (Digital Lending)
If your complaint is not resolved at Level 1, or you are dissatisfied with the resolution, you may escalate to our designated Grievance Redressal Officer for digital lending, appointed in line with the Reserve Bank of India’s Guidelines on Digital Lending. Complaints at this level are addressed within 15 working days.
Name: Pankaj Kumar
Designation: Grievance Redressal Officer
Maxemo Capital Services Pvt. Ltd.
1102-A, 11th Floor, D-Mall, Netaji Subhash Place, Pitampura, Delhi - 110034
Email: nodalofficer@maxemocapital.com
Phone: +91 9999999999
Working hours: Monday to Saturday, 10:00 to 19:00 IST (except public holidays)
3.Level 3, Reserve Bank of India
If your complaint is not resolved within 30 days, or you remain dissatisfied, you may escalate to the Reserve Bank of India under the RBI Integrated Ombudsman Scheme, 2021:
- RBI Complaint Management System (CMS): cms.rbi.org.in
- RBI Contact Centre (toll-free): 14448
- Sachet portal (for reporting unauthorised entities): sachet.rbi.org.in
Turnaround Times
- Acknowledgement of complaint: within 48 hours;
- Resolution at Level 1: within 7 working days;
- Resolution at Level 2: within 15 working days;
- Overall resolution: within 30 days, after which you may approach the RBI Ombudsman.